AVAILABLE CANDIDATE:
SAP AMS Service Delivery Analyst/Workforce Manager
Candidate Highlights
- 4+ years SAP experience specialising in SAP AMS, Service Delivery & Workforce Management
- Full exposure to end‑to‑end AMS processes including incident, problem, triage, prioritisation, escalation & routing
- Further experience working with SAP & non-SAP environments including:
- SAP GUI, SD, MM, PP, QM, APO/SCP, FI/CO, HR, Basis & Security
- JIRA, Webex & ServiceNow
- S/4HANA experienced
The candidate has over 4 years of experience in SAP AMS environments, with strong cross-module exposure across ECC and S/4HANA landscapes. They specialise in operational service delivery, including incident and problem management, ticket triage, SLA control, escalation handling and workforce planning. They coordinate multi-module, multinational landscapes across healthcare and consumer goods sectors.
They have maintained delivery continuity during leadership absences, reduced misrouted tickets and improved resolution times through accurate triage. The candidate safeguards governance compliance, protects margins and strengthens stakeholder communication, driving stability, service quality and continuous operational improvement.
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