Eursap’s SAP Tip of the week: Use of Customer 360 app in SAP Fiori – Customer – 360 View

Eursap’s SAP Tip of the Week: Use of Customer 360 app in Fiori

Imagine this: you’re working in Customer Service on the phones and a customer calls in. They don’t have any document or account numbers to quote you, so you use the enterprise search to find the customer based on their name (see earlier tip – Enterprise Search in Fiori). Once you have found the customer, you can navigate to “Customer – 360 View” to show EVERYTHING to do with that customer.

All the entries are separated out for that customer by object – contacts, sales areas, open quotations, sales orders, contracts etc.
Once you have the list you can navigate directly to the objects/documents shown.
So easy for the power of HANA to help you do your job efficiently!

I hope you find this useful! Stay tuned for another SAP Tip from Eursap next week!

Be sure to also check out Eursap’s SAP Blog for more in depth articles.

Author: Jon Simmonds, Senior IT Architect

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